Q1. Which foods are suitable for slicing, and can it handle fresh meat?
Our slicer series is adept at cutting frozen meat (without bones), along with vegetables, fruits, sausages, and more, though fresh meat cutting is not recommended.
Q2. What is the minimum order quantity? Can you purchase accessories separately?
You can start with a minimum order of just 1 unit, and yes, our accessories are available for separate purchase to suit your specific needs.
Q3. What stock is available, and what is the delivery time for orders and sample orders?
In-stock products (1-5 units) are ready for delivery in approximately 5 days. For larger or customized orders, delivery times will be tailored to your specifications and order quantity.
Q4. Can I obtain samples for market testing?
Absolutely! Sample orders are perfect for quality inspection and market testing, ensuring you make an informed decision.
Q5. What are your payment terms?
We offer a variety of payment methods including T/T, L/C at sight, WeChat, Paypal, Trade Assurance, Alipay, Apple Pay, VISA, UnionPay, and more for your convenience.
Q6. What are your after-service terms?
Enjoy a one-year remote warranty, with free accessories provided for quality issues. Please note that consumable accessories are excluded from this coverage.
Q7. How many types of plugs are available for selection?
We offer a wide range of plug options including Australian, English, American, European, and more, customizable to your needs.
Q8. What material is used for the packaging box?
Our standard machines are safely encased in a sturdy 5-layer Mica and foam packaging, while custom cardboard boxes can be crafted to meet your preferences.
Q9. How does your factory ensure quality control?
We prioritize rigorous quality control throughout the entire production process to guarantee superior standards.
Every single product undergoes a comprehensive 100% testing protocol before it is packaged and shipped, ensuring absolute reliability.
Q10. What are your payment terms?
We require a 100% full payment before production to streamline the process and ensure timely delivery.