Q1. Which types of food can be processed, and is it possible to cut fresh meat using this machine?
Our versatile slicer series is perfect for cutting an array of frozen foods including meat (without bones), as well as vegetables, fruits, and sausages. However, we do not recommend using it for slicing fresh meat.
Q2. What is the minimum order quantity, and can I purchase accessories separately?
We are pleased to offer a minimum order quantity of just 1 unit, and our range of accessories is available for separate purchase to enhance your experience.
Q3. Is there any stock available for immediate delivery, and what about sample orders?
For stock items, expect delivery within approximately 5 days for 1-5 units. For bulk or customized orders, delivery times will be determined based on your specific requirements and order size.
Q4. Can I obtain samples for market evaluation?
Absolutely. Sample orders are ideal for both quality inspection and to test market reception, allowing you to proceed with confidence.
Q5. What payment terms do you offer?
We offer a variety of convenient payment methods including T/T, L/C at sight, WeChat, Paypal, Trade Assurance, Alipay, Applepay, VISA, UnionPay, and more.
Q6. Could you elaborate on your after-service terms?
We provide a one-year remote warranty. In the event of quality issues, we offer complimentary replacement accessories. Please note that consumable parts are not covered.
Q7. What plug options are available to suit different regions?
We offer a diverse selection of plugs including Australian, English, American, and European options, all customizable to meet your specific needs.
Q8. What materials are used for the packaging box?
Our machines are securely packaged with five layers of durable mica and foam. Additionally, we offer the option to customize cardboard boxes to your preference.
Q9. How does your factory ensure quality control throughout the production process?
We prioritize rigorous quality control from start to finish, ensuring excellence in every product we deliver.
Every product undergoes thorough, 100% comprehensive testing before it is packaged and shipped to guarantee reliability and performance.
Q10. Could you please clarify your payment terms?
We require a 100% full payment upfront before commencing production to ensure a seamless transaction process.