Q1. Which foods are suitable, and can fresh meat be cut with your machines?
Our slicer series expertly handles frozen meat (without bones), vegetables, fruits, and sausages. Cutting fresh meat is not recommended.
Q2. What is the minimum order quantity, and can I purchase accessories separately?
The minimum order quantity is 1 unit, and yes, accessories are available for separate purchase.
Q3. Is there stock available for delivery on orders and sample orders?
For 1-5 units of stock products, expect a swift delivery within approximately 5 days. Larger or customized orders will be arranged based on your exact specifications and quantity.
Q4. Can I take samples for market testing?
Absolutely! Sample orders are perfect for quality inspection and market testing, ensuring your satisfaction.
Q5. What are your payment terms?
We offer diverse payment options: T/T, L/C at sight, WeChat, PayPal, Trade Assurance, Alipay, Apple Pay, VISA, UnionPay, and more.
Q6. What are your after-service terms?
Enjoy a remote warranty for one year. For quality issues, we provide free accessories. Note that consumable accessories are not covered by the warranty.
Q7. How many types of plugs can I choose from?
Select from a range of plugs: Australian, English, American, European, and others, customized to meet your needs.
Q8. What material is the packaging box made of?
Our standard machines are secured in 5 layers of Mica and foam. Cardboard boxes can also be customized for your specific requirements.
Q9. How does your factory ensure quality control?
We prioritize quality control throughout the entire production process, ensuring excellence from start to finish.
Every product undergoes 100% comprehensive testing before packaging and shipping, guaranteeing reliability.
Q10. What are your payment terms?
We require 100% full payment before production to ensure a smooth and efficient process.