Q1. Which foods are suitable for cutting with your slicer series, and can fresh meat be included?
Our slicer series excels in slicing frozen meat (excluding bones), as well as vegetables, fruits, and sausages. We advise against using it for cutting fresh meat.
Q2. What is your minimum order quantity, and is it possible to purchase accessories separately?
The minimum order quantity is just 1 unit, allowing flexibility, and you can conveniently order accessories separately.
Q3. Do you have stock available for immediate delivery, and what are the timelines for orders and sample orders?
For stock products, 1-5 units are ready for dispatch in approximately 5 days. For larger or customized orders, delivery is subject to negotiation based on specifications and quantities.
Q4. Is it possible to obtain samples for market testing purposes?
Absolutely. Sample orders are available for thorough quality inspection and effective market testing.
Q5. What are your accepted payment terms and methods?
We offer a variety of payment options, including T/T, L/C at sight, WeChat, PayPal, Trade Assurance, Alipay, Apple Pay, VISA, UnionPay, and more.
Q6. Can you elaborate on your after-service terms?
We provide a one-year remote warranty, addressing quality issues with free accessories, though consumable items are not included in the warranty.
Q7. What plug types are available for selection?
Choose from Australian, English, American, European plugs, and more, with customization options to meet your specific needs.
Q8. What materials are used for your packaging boxes?
Our standard machines are safely packed with 5 layers of Mica and foam, and we also offer the option of custom cardboard boxes.
Q9. How does your factory ensure quality control throughout the production process?
We prioritize rigorous quality control from start to finish, ensuring each step meets our high standards.
Every product is subjected to 100% comprehensive testing before it is carefully packaged and shipped to you.
Q10. Can you confirm your specific payment terms?
We require 100% full payment to be made before the commencement of production, ensuring a smooth transaction process.