Q1. Which foods are suitable and can fresh meat be cut?
Our advanced slicer series excels at cutting frozen meat (bones excluded), as well as vegetables, fruits, and sausages. We advise against using it for fresh meat to maintain optimal performance.
Q2. What is the minimum order quantity? Can accessories be purchased separately?
The minimum order quantity is a single unit. Plus, you have the flexibility to order our accessories separately to suit your specific needs.
Q3. Is there any stock available for the delivery time of orders and sample orders?
For orders of 1-5 stock units, expect delivery in approximately 5 days. Larger orders or customized products will have delivery times negotiated based on your precise order specifications and quantity.
Q4. Can I take samples for market testing?
Absolutely. Sample orders are perfect for conducting quality inspections and market testing, providing you with the confidence you need.
Q5. What are your payment terms?
We offer a variety of payment methods including T/T, L/C at sight, WeChat, PayPal, Trade Assurance, Alipay, Apple Pay, VISA, UnionPay, and more to ensure convenience and security.
Q6. What are your after-service terms?
Benefit from our remote warranty for one year. In case of quality issues, we provide free accessories. Please note that consumable accessories are not covered by the warranty.
Q7. How many types of plugs are there to choose from?
Choose from a variety of plug types including Australian, English, American, and European plugs. We also offer customization according to your specific requirements.
Q8. What material is the packaging box made of?
Our standard machines are secured with 5 layers of sturdy Mica and foam. We also offer customized cardboard box options to suit your unique packaging needs.
Q9. How does your factory do quality control?
Quality control is our top priority, and we maintain rigorous standards from start to finish to ensure excellence.
Every product undergoes comprehensive testing at 100% before packaging and shipping, guaranteeing superior quality and reliability.
Q10. What are your payment terms?
We require 100% full payment before production to streamline the process and ensure an efficient transaction.